Reference

Clear Rules Before You Fund an Account

Who can hold an account with us, whose name sits on the wallet, what stays on file and how you ask for a change — each of those is spelled out on this page in plain words.

Eligibility by local lawWallet in your own nameRecords kept per accountChat or email for policy

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DATA AND ACCESS

How We Handle Your Account Data

Everything you send through your account wallet sits in one profile — wallet numbers, transfer references, device details — and we use it to run your account and keep the records local rules expect. We do not sell that profile or hand it to advertisers. Cookies here do two jobs: they keep you signed in and remember your language choice. Clearing browser data logs you out, and the next login asks for a one-time code again.

Account security

Sign-in runs on a one-time code sent to your registered number, so a stolen password alone cannot open your wallet. If your SIM changes, tell us before your next login.

Cookies on this site

Session cookies keep you signed in and hold your language choice. Clearing browser data logs you out and resets that toggle, and the next login asks for a fresh code.

How long records stay

Wallet references and account activity stay on file for as long as the terms and local record rules require. Ask what is held against your account and we will show you.

Requesting a change

To correct a name, wallet number or contact detail, message the policy inbox from your registered email. Some fields need a document before we can update them, and we say which ones.

WHERE TO SEND QUESTIONS

Ask Us About Access and Eligibility

Questions about terms, wallet ownership or what we hold on file go to the same desk that handles deposits — you do not need a separate department. Start with chat inside your account wallet, because the agent can see the transfer in question while you talk. For anything that needs a written answer, email the policy inbox and keep the thread. Both routes reach us; picking one and staying in it saves a round trip.

Team online

Chat inside your wallet

Open your account wallet, tap the help icon in the header and send the wallet reference with your question. The agent reads the same transfer record you do, so the reply is specific, not generic.

Email the policy desk

Write to support@lexl from your registered address when the question is about terms, access or a document you want corrected. Attach the reference so we can pull your file without asking twice.

Wallet mismatch checks

If a Nagad or Rocket deposit has not reached your balance, send the reference number, the amount and the time you sent it. We check the receiving side and confirm what the wallet record shows.

What Our Legal Policy Covers

lexl Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Before anything else, one point we never soften: whether you may open an account with us depends on your local law and eligible regions. We do not decide that for you, and nothing on this page is legal advice. What we can do is tell you

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plainly how the account side works, so you can make an informed call. The terms you accept when you open an account cover the practical parts of the relationship. Your account wallet is personal, and money sent in through bKash, Nagad, Rocket or Upay has to
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come from a source you control. If a transfer arrives from someone else's number, we may ask for proof before that balance can be used. The check is not there to slow you down. A shared wallet breaks the record of who owns what, and a
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dispute like that is hard to settle later. We also set out what a deposit, a withdrawal and an unused balance mean in policy terms. A deposit counts against your account once the wallet confirmation reaches us. Withdrawals go back through a channel in your own
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name, and the details on file are the details we pay to. If you change your Nagad number or open a new bKash account, tell us before you request a payout rather than after it fails. Local law changes, and wallet provider rules change with it.
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When a shift affects what you can do on your account, we update the terms on this page and move the effective date with them. Read the version sitting here, not a copy you saved months ago.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Legal Questions You Might Ask Us

Read these before you write to us, because a few of them work out faster on your own screen than in an inbox. They cover who qualifies for an account, whose name should sit on the wallet, what happens when a transfer goes missing and how to ask for a correction. If your question is not here, send it to the policy inbox with your account wallet reference attached.

That depends on your local law and eligible regions, and we cannot decide it for you. Check the rules where you live before you fund a wallet, then follow the account steps if you qualify.

Whichever of bKash, Nagad, Rocket or Upay is registered in your own name. Send from that wallet only, because a transfer from a friend's number can hold the credit until we check ownership.

Send the wallet reference number and the amount from the chat inside your account. We check the receiving side and tell you what the record shows, and most mismatches clear once the reference lines up.

Yes, through the policy inbox, though a number change usually needs a document or a callback check first. Do it before you request a payout, not after, so the money lands where you expect.

We keep wallet references and account activity for as long as the terms and local record rules require. You can ask what is held against your account and request a correction where something is wrong.

Reply in the same thread and ask the reason in writing. We will point to the term that applied, and if a document can settle it, we name the one to send.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfobKash MoneyIn AccountRegister

Clear Rules Before You Fund an Account

How We Handle Your Account Data

Account security

Cookies on this site

How long records stay

Requesting a change

Ask Us About Access and Eligibility

Chat inside your wallet

Email the policy desk

Wallet mismatch checks

Legal Questions You Might Ask Us

01 Who can open an account with lexl?

02 Which wallet should I use for a deposit?

03 What happens if my deposit does not show?

04 Can I change the wallet number on my account?

05 Do you keep my transfer records?

06 What if I disagree with a decision on my account?

Legal

Related pages

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