Reference

Your Privacy Policy, in Plain Words

This page tells you what lexl records when you open an account, fund it from bKash, Nagad or Rocket, and move through the lobby — and what you can ask us to change.

Account data, explainedbKash, Nagad, Rocket recordsCookie choices you controlA support route for requests
lexl Your Privacy Policy, in Plain Words
DATA PRACTICES

How We Handle Your Data

Handling here is mostly routine: we keep the record your account needs, we secure the login, and we drop what the rules no longer require. Cookies split into a session cookie for your login and a small set that measures how pages load on a phone. None of it changes how a deposit from bKash, Nagad or Rocket clears — those records are simply stored and filed.

Cookies we set

Two kinds of cookie do the work here: a session cookie that keeps you logged in, and a small set that shows us which lobby pages load slowly on mobile. Clear both in your browser settings.

Account security

Login runs on your mobile number and a one-time code, so a password alone never opens your account. When a new device signs in we flag it, and you can end other sessions from your profile.

Retention window

Gameplay and wallet records stay while your account is open, then for the period local record-keeping rules set. After that we delete them or strip them to anonymous totals with no mobile number attached.

Changing your record

Correct a name, mobile number or address from your profile page. If a field is locked, message support with the change and a document that backs it, and we update the record after checking it.

CONTACT ROUTES

Where to Send a Request

You reach us the same way you reach your wallet app: from your phone, in a few taps. Start with in-account chat while you are logged in, because that session already tells us who you are and which number your bKash, Nagad or Rocket deposits came from. Written requests go by email, which leaves a trail you can quote back at us if the same question comes up again. Both routes land with the same team.

In-account chat Open your account, head to Help and start a chat. We ask for your registered mobile number so we can find your record, and we will never ask for your bKash, Nagad or Rocket PIN.
Email requests Write to the email address on our contact page with the subject line Data Request. Say what you want changed, copied or removed, and send it from the email tied to your account.
Wallet checks If a deposit from bKash, Nagad or Rocket is missing from your balance, send the transaction ID and the amount. We match it against our records and correct your account where the wallet confirms the payment.

Privacy Questions You Ask Us

These are the questions that land in our chat most often, and every one of them circles back to the same thing: what happens to the data you hand over when you fund an account. Read the answer that fits, and if your case is different, message us with the wallet number and the date rather than a long description. We answer the same way each time, so two replies on the same subject should match.

Your name, mobile number, date of birth and the wallet number you fund from, plus the references bKash, Nagad or Rocket send back. Gameplay records, device type and IP address build up over time.

No. The wallet confirms on its own screen, and we only receive the amount, the sender number and a transaction reference. Never share that PIN with anyone who messages you claiming to be from us.

Yes. Ask from the email tied to your account or through in-account chat. We reply with a file listing your profile, deposit and gameplay records. What we can release depends on the law where you live.

While your account is open, and after closure for the period local record-keeping rules set. Wallet references stay longer than gameplay logs because payments are reconciled against them. Then we delete or anonymise the rest.

In-account chat first, because we can verify you there in a single step. If the issue is complex, support will move it to email and give you a reference number to follow up with.

Yes. The same rules apply whether you open lexl in a mobile browser or through the app. Clearing app storage removes local cookies, not the records held on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.